Cluster Sales Manager Jobs In Dubai | Adagio

On Jul 31, 2023

Full Time
Dubai, United Arab Emirates
Posted 12 months ago
14000 AED / Month

Adagio

Cluster Sales Manager Jobs In Dubai | Adagio

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About the job

Company Description” Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description The Role:

Under the general guidance and supervision of the Cluster Director of Sales, and within the limits of established Accor polices & procedures, is responsible for planning and managing the overall sales and marketing of the hotel to achieve optimal occupancy, maximizing revenue, and meeting/exceeding hotel profit objectives.
Takes time and get to know the guests, and to be committed to service excellence.
Is responsible for total revenue including group and transient rooms, group food and beverage, meeting room rental, local catering, and other avenues as well as assisting and actively participating in yield management strategies.
Strategizes areas including market mix, pricing, status, direct sales, and marketing. Serves as an advisor to the Director of Sales on business intelligence.
Develops and maintains (managed through marketing executive) media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
Develops sales, marketing, co-marketing and brand initiatives to actively promote & position the Adagio Brand and Hotel.

Key Deliverables and Responsibilities: Planning & Organizing:

Prepares, implements and compiles data for the strategic sales plan, monthly reporting, annual goals, sales and marketing budget, forecasts and other reports as directed/required.
Develops new plans and programs and determine the effectiveness of current plans and programs.
Conducts market research/surveys, actively in marketing intelligence. Monitors competitor’s activities at all times including the social media platforms and reports to the Director of Sales for further actions.
Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).
Identifies new markets and business opportunities in collaboration with team and regional sales teams to increase sales.
Demonstrates strong negotiation skills to maximize hotel profit in all revenue producing areas.
Ensures that all Heartists in his/her team report for duty punctually wearing the correct uniform, name badge and are displaying Heartist Behaviors at all times.
Is fully aware and conversant of ISO9001/14001 and EarthCheck policies and procedures and is responsible to integrate them in the day to day operation.
Recruits the headcount for his/her team
Manages his/her team in an equitable manner and in accordance with local labor laws and Accor philosophy.
Evaluates each member of his/her team at least once a year give team members’ regular feedback on their job performance.
Displays exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.
Convenes meetings with his/her team at regular intervals for information purposes.

Operations:

Directs and manages all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.
Surveys, reviews and analyses competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence.
Manages/directs all advertising, public relations and promotional activities in conjunction with corporate marketing and public relations departments.
Actively participates in sales presentations, property tours and customer meetings.
Ensures optimal compliance with corporate audits.
Manages performance issues that arise within the Sales team.
Effectively communicates with other departments to plan and schedule S&M activities to align with organization and each department goals.
Conducts a daily briefing with department on current key activities.
Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary.
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
Is actively involved and directs the marketing, Social Media and Digital initiatives planning and strategies with Marketing Executive.
Participates in community and professional organizations to maintain high visibility and promote a positive image.
Ensures constant update of new technologies and strategies to ensure the brand remains at the forefront of online with the design.
Liaises with the Sales and Digital teams in Regional office for sales and Digital initiatives and adhere to the same in enhancing the hotel’s revenue while calculating the ROI for each initiative.
Liaises with Revenue Manager and Cluster General Manager for enhancing the revenue streams, new avenues and ensuring that the revenue is maximised for the hotel.
Keeps continuous interaction with Finance department for follow-ups on credits, accounts and reports to maintain best relations and performance.
Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.
Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Accompanies sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Acquires and develops new business accounts and preparing sales proposals for clients
Actively involves in suggesting ideas to enhance traffic in F&B outlets and other revenue opportunities.
Liaises with Front Office, Banqueting, F&B and Finance re: all Hotel sales activities.
Produces and controls all sales literature, including brochures, flyers, poster, promotional letters and giveaways.
Manages the RFP and other administrative duties efficiently with the team.
Is responsible and holds responsibility of team for account management of key market segments.
As directed, participates in tradeshows, road shows and promotional events within the hotel and trade related organizations.
Establishes new corporate accounts year round and manages team productivity for new account generation.
Informs concerned departments important VIP arrivals, property tours, etc. well in advance.
Monitors a calendar on quarterly basis, promotions and mailer campaigns on Social Media with all departments.
Regularly reviews competitive websites and offers in terms of product range, marketing and other digital initiatives.
Manages the RFP and other administrative duties efficiently with the team.
Closely follows up on all business leads within a 24 hour response timeline to clients with his/her Sales team.

Administration:

Manages performance issues that arise within the Sales and marketing teams.
Ensures appropriate hiring, training, motivating, coaching, counselling and developing of department’s team members.
Is responsible for submitting weekly Sales and marketing report with detailed activities to the Director of Sales.
Maintains account, contact, and activity and business details within Opera S&C and ANAIS according to Accor standards.
Compiles marketing and competitive intelligence information.
Is responsible for all reports, plans and key coordination of data with Regional Sales Team.
Respects and applies the hotel and brand’s guidelines & policies.

Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:

Ensure proper care of all equipment and furniture entrusted for Heartists use.
Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.
Understands and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
Does not disclose any financial information or any other information of the Accor Hotels.

Qualifications

Your experience and skills include
Able to work in a high-pressure environment
Service focused personality is essential
Excellent interpersonal and communication skills; a team player
Add diplomas/certifications required if needed

To apply for this job please visit www.linkedin.com.

Basic Qualifications And Skills:

Sure! Here are some basic qualifications and skills often required for various roles. If you have a specific role in mind, please let me know, and I can tailor the list accordingly.

General Basic Qualifications:

Educational Background:
- High school diploma or equivalent
- Relevant certifications or degrees (e.g., Bachelor’s degree for many professional roles)
Experience:
- Relevant work experience (varies by role)
- Internships or volunteer work
Technical Skills:
- Basic computer literacy (e.g., Microsoft Office Suite)
- Industry-specific software knowledge
Communication Skills:
- Strong verbal and written communication
- Ability to interact effectively with colleagues and clients
Problem-Solving Skills:
- Analytical thinking
- Creative approach to challenges
Teamwork:
- Ability to work well in a team environment
- Collaboration and conflict resolution skills
Time Management:
- Ability to prioritize tasks
- Meeting deadlines efficiently
Adaptability:
- Flexibility to adjust to changing environments
- Willingness to learn new skills
Customer Service:
- Strong customer service orientation
- Empathy and patience in dealing with clients
Attention to Detail:
- Accuracy in completing tasks
- Thoroughness in work

Specific Skills for Various Roles:

IT and Tech Roles:

Programming languages (e.g., Python, Java, C++)
Understanding of network systems
Cybersecurity knowledge

Administrative Roles:

Proficiency in office software (e.g., Microsoft Office, Google Workspace)
Organizational skills
Administrative support experience

Marketing Roles:

Knowledge of digital marketing tools (e.g., SEO, SEM)
Social media management
Content creation and editing

Finance Roles:

Knowledge of financial software (e.g., QuickBooks)
Understanding of financial regulations and standards
Analytical skills for financial data

Healthcare Roles:

Relevant certifications (e.g., CPR, nursing license)
Knowledge of medical terminology
Patient care skills

If you provide more details about the specific role you’re interested in, I can offer a more targeted list of qualifications and skills.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Benefits

Benefits offered by employers can vary widely depending on the company, industry, and location. However, here are some common benefits that many employers provide to their employees:

Health and Wellness:

Health Insurance:
- Medical, dental, and vision coverage
- Prescription drug coverage
Wellness Programs:
- Gym memberships or discounts
- Mental health support and counseling
- Wellness incentives (e.g., rewards for meeting fitness goals)
Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA):
- Pre-tax accounts for medical expenses

Financial and Retirement:

Retirement Plans:
- 401(k) or 403(b) plans with employer matching contributions
- Pension plans
Bonuses and Incentives:
- Performance-based bonuses
- Profit-sharing plans
- Stock options or grants
Financial Assistance:
- Tuition reimbursement or education assistance
- Student loan repayment programs
- Financial planning services

Work-Life Balance:

Paid Time Off (PTO):
- Vacation days
- Sick leave
- Personal days
Paid Holidays:
- Standard holidays (e.g., New Year’s Day, Independence Day, Thanksgiving)
Flexible Work Arrangements:
- Remote work options
- Flexible scheduling
- Compressed workweeks

Family and Parenting:

Parental Leave:
- Maternity leave
- Paternity leave
- Adoption leave
Childcare Support:
- On-site childcare
- Childcare subsidies or discounts
Family Health Benefits:
- Health insurance coverage for dependents
- Dependent care flexible spending accounts

Professional Development:

Training and Development Programs:
- Access to online courses and workshops
- Leadership training
- Professional certification support
Career Advancement Opportunities:
- Mentorship programs
- Internal job postings
- Career path planning

Additional Perks:

Commuter Benefits:
- Subsidized transportation costs
- Free parking
Employee Discounts:
- Discounts on company products or services
- Partnerships with other companies for discounts
Other Perks:
- Company-sponsored events and outings
- Free or subsidized meals and snacks
- Wellness rooms or nap pods

These benefits help attract and retain talent, improve employee satisfaction and productivity, and contribute to overall well-being. The specific benefits package can significantly influence a job seeker’s decision to accept a job offer and an employee’s decision to stay with a company.

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Beware Of Fraudsters!

Beware of Fraudsters: Tips to Protect Yourself

Fraudsters are constantly devising new ways to scam individuals and businesses. Here are some tips to protect yourself from becoming a victim of fraud:

1. Protect Your Personal Information:

Do not share personal details: Be cautious about sharing personal information such as your Social Security number, bank details, and passwords.
Secure your documents: Keep personal documents in a safe place. Shred any documents with sensitive information before discarding them.

2. Recognize Common Scams:

Phishing: Be wary of emails or messages that ask for personal information or direct you to a suspicious website.
Phone Scams: Do not provide personal information over the phone unless you are sure of the caller’s identity.
Lottery and Prize Scams: If it sounds too good to be true, it probably is. Be skeptical of claims that you have won a prize, especially if you did not enter a contest.
Impersonation Scams: Be cautious if someone claims to be from a government agency, bank, or other reputable organization and asks for personal information.

3. Secure Your Online Presence:

Use strong passwords: Create complex passwords and change them regularly. Avoid using the same password for multiple accounts.
Enable two-factor authentication: This adds an extra layer of security to your online accounts.
Be cautious online: Avoid clicking on links or downloading attachments from unknown sources.

4. Monitor Your Accounts:

Regularly check your bank statements: Look for any unauthorized transactions.
Review your credit report: Regularly check your credit report for any suspicious activity.

5. Stay Informed:

Educate yourself: Stay updated on the latest scams and fraud tactics.
Report suspicious activity: If you suspect you have been targeted by a scam, report it to the relevant authorities.

6. Use Security Software:

Install antivirus software: Ensure your devices are protected against malware and other threats.
Keep software up-to-date: Regularly update your operating system and software to protect against security vulnerabilities.

7. Be Cautious with Public Wi-Fi:

Avoid accessing sensitive information: Do not conduct financial transactions or access personal information over public Wi-Fi.
Use a VPN: A Virtual Private Network (VPN) can help secure your internet connection when using public Wi-Fi.

8. Verify Before Trusting:

Verify identities: Before providing information or making a transaction, verify the identity of the person or organization.
Check website security: Look for “https” in the website URL and a padlock icon, indicating the site is secure.

Additional Resources

Federal Trade Commission (FTC): ftc.gov
Better Business Bureau (BBB): bbb.org
Consumer Financial Protection Bureau (CFPB): consumerfinance.gov

By staying vigilant and informed, you can protect yourself from fraudsters and safeguard your personal and financial information.

You Can Also Submit Your CV to the Following Jobs!

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