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Desktop Support Engineer Jobs In Dubai | Canonical

Canonical

Desktop Support Engineer Jobs In Dubai | Canonical

About the job

This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.

Role description

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.

Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Key areas of accountability and responsibility

Your day to day duties will include:

  • Work from your remote home office and provide technical support for employees.
  • Be available to take ownership of new cases via telephone, email and web
  • Act as an internal customer advocate keeping them updated in a timely manner
  • Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
  • Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
  • Draft and distribute technical notices for internal and external communication.
  • Prioritise your work in order to accomplish the most important and urgent tasks first
  • Keep on learning as our products and services grow and evolve
  • Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
  • Maintain regular communication and information exchange with the rest of the team, locally and remotely
  • Identify and suggest any opportunities to provide a better service
  • Participate in a regular weekend working rotation.

Required Skills And Expertise

  • Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
  • Advanced troubleshooting of Mac and Windows operating systems, and multi OS machines
  • Experience with system performance troubleshooting
  • Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
  • Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
  • Experience with Linux server administration
  • Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
  • Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
  • Strong written and verbal English communication skills

Recommended Additional Experience

  • Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
  • Experience with other open-source desktop technologies
  • Active contribution to open-source projects/forum/code
  • Experience with Linux Kernel

Benefits

  • Possibility of international travel, up to 4 weeks per year.
  • Daytime working hours
  • Time off for conferences
  • Talent development program
  • Initial mentoring to bring up to speed on needed technologies
  • Additional mentoring opportunities with some of the best in Linux and open source
  • Study time and expenses for obtaining relevant certifications.

To apply for this job please visit www.linkedin.com.

Basic Qualifications And Skills:

Sure! Here are some basic qualifications and skills often required for various roles. If you have a specific role in mind, please let me know, and I can tailor the list accordingly.

General Basic Qualifications:

  1. Educational Background:
    • High school diploma or equivalent
    • Relevant certifications or degrees (e.g., Bachelor’s degree for many professional roles)
  2. Experience:
    • Relevant work experience (varies by role)
    • Internships or volunteer work
  3. Technical Skills:
    • Basic computer literacy (e.g., Microsoft Office Suite)
    • Industry-specific software knowledge
  4. Communication Skills:
    • Strong verbal and written communication
    • Ability to interact effectively with colleagues and clients
  5. Problem-Solving Skills:
    • Analytical thinking
    • Creative approach to challenges
  6. Teamwork:
    • Ability to work well in a team environment
    • Collaboration and conflict resolution skills
  7. Time Management:
    • Ability to prioritize tasks
    • Meeting deadlines efficiently
  8. Adaptability:
    • Flexibility to adjust to changing environments
    • Willingness to learn new skills
  9. Customer Service:
    • Strong customer service orientation
    • Empathy and patience in dealing with clients
  10. Attention to Detail:
    • Accuracy in completing tasks
    • Thoroughness in work

Specific Skills for Various Roles:

IT and Tech Roles:

  • Programming languages (e.g., Python, Java, C++)
  • Understanding of network systems
  • Cybersecurity knowledge

Administrative Roles:

  • Proficiency in office software (e.g., Microsoft Office, Google Workspace)
  • Organizational skills
  • Administrative support experience

Marketing Roles:

  • Knowledge of digital marketing tools (e.g., SEO, SEM)
  • Social media management
  • Content creation and editing

Finance Roles:

  • Knowledge of financial software (e.g., QuickBooks)
  • Understanding of financial regulations and standards
  • Analytical skills for financial data

Healthcare Roles:

  • Relevant certifications (e.g., CPR, nursing license)
  • Knowledge of medical terminology
  • Patient care skills

If you provide more details about the specific role you’re interested in, I can offer a more targeted list of qualifications and skills.

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Benefits

Benefits offered by employers can vary widely depending on the company, industry, and location. However, here are some common benefits that many employers provide to their employees:

Health and Wellness:

  1. Health Insurance:
    • Medical, dental, and vision coverage
    • Prescription drug coverage
  2. Wellness Programs:
    • Gym memberships or discounts
    • Mental health support and counseling
    • Wellness incentives (e.g., rewards for meeting fitness goals)
  3. Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA):
    • Pre-tax accounts for medical expenses

Financial and Retirement:

  1. Retirement Plans:
    • 401(k) or 403(b) plans with employer matching contributions
    • Pension plans
  2. Bonuses and Incentives:
    • Performance-based bonuses
    • Profit-sharing plans
    • Stock options or grants
  3. Financial Assistance:
    • Tuition reimbursement or education assistance
    • Student loan repayment programs
    • Financial planning services

Work-Life Balance:

  1. Paid Time Off (PTO):
    • Vacation days
    • Sick leave
    • Personal days
  2. Paid Holidays:
    • Standard holidays (e.g., New Year’s Day, Independence Day, Thanksgiving)
  3. Flexible Work Arrangements:
    • Remote work options
    • Flexible scheduling
    • Compressed workweeks

Family and Parenting:

  1. Parental Leave:
    • Maternity leave
    • Paternity leave
    • Adoption leave
  2. Childcare Support:
    • On-site childcare
    • Childcare subsidies or discounts
  3. Family Health Benefits:
    • Health insurance coverage for dependents
    • Dependent care flexible spending accounts

Professional Development:

  1. Training and Development Programs:
    • Access to online courses and workshops
    • Leadership training
    • Professional certification support
  2. Career Advancement Opportunities:
    • Mentorship programs
    • Internal job postings
    • Career path planning

Additional Perks:

  1. Commuter Benefits:
    • Subsidized transportation costs
    • Free parking
  2. Employee Discounts:
    • Discounts on company products or services
    • Partnerships with other companies for discounts
  3. Other Perks:
    • Company-sponsored events and outings
    • Free or subsidized meals and snacks
    • Wellness rooms or nap pods

These benefits help attract and retain talent, improve employee satisfaction and productivity, and contribute to overall well-being. The specific benefits package can significantly influence a job seeker’s decision to accept a job offer and an employee’s decision to stay with a company.

You Can Also Submit Your CV to the Following Jobs!

Beware Of Fraudsters!

Beware of Fraudsters: Tips to Protect Yourself

Fraudsters are constantly devising new ways to scam individuals and businesses. Here are some tips to protect yourself from becoming a victim of fraud:

1. Protect Your Personal Information:

  • Do not share personal details: Be cautious about sharing personal information such as your Social Security number, bank details, and passwords.
  • Secure your documents: Keep personal documents in a safe place. Shred any documents with sensitive information before discarding them.

2. Recognize Common Scams:

  • Phishing: Be wary of emails or messages that ask for personal information or direct you to a suspicious website.
  • Phone Scams: Do not provide personal information over the phone unless you are sure of the caller’s identity.
  • Lottery and Prize Scams: If it sounds too good to be true, it probably is. Be skeptical of claims that you have won a prize, especially if you did not enter a contest.
  • Impersonation Scams: Be cautious if someone claims to be from a government agency, bank, or other reputable organization and asks for personal information.

3. Secure Your Online Presence:

  • Use strong passwords: Create complex passwords and change them regularly. Avoid using the same password for multiple accounts.
  • Enable two-factor authentication: This adds an extra layer of security to your online accounts.
  • Be cautious online: Avoid clicking on links or downloading attachments from unknown sources.

4. Monitor Your Accounts:

  • Regularly check your bank statements: Look for any unauthorized transactions.
  • Review your credit report: Regularly check your credit report for any suspicious activity.

5. Stay Informed:

  • Educate yourself: Stay updated on the latest scams and fraud tactics.
  • Report suspicious activity: If you suspect you have been targeted by a scam, report it to the relevant authorities.

6. Use Security Software:

  • Install antivirus software: Ensure your devices are protected against malware and other threats.
  • Keep software up-to-date: Regularly update your operating system and software to protect against security vulnerabilities.

7. Be Cautious with Public Wi-Fi:

  • Avoid accessing sensitive information: Do not conduct financial transactions or access personal information over public Wi-Fi.
  • Use a VPN: A Virtual Private Network (VPN) can help secure your internet connection when using public Wi-Fi.

8. Verify Before Trusting:

  • Verify identities: Before providing information or making a transaction, verify the identity of the person or organization.
  • Check website security: Look for “https” in the website URL and a padlock icon, indicating the site is secure.

Additional Resources

By staying vigilant and informed, you can protect yourself from fraudsters and safeguard your personal and financial information.

You Can Also Submit Your CV to the Following Jobs!

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