Executive Customer Relations Specialist Jobs in Dubai

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Executive Customer Relations Specialist Jobs in Dubai

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1- Executive Customer Relations Specialist
Job: Full Time
Location: Dubai, UAE

Description:
Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.

Job Responsibilities:
a- Drive technical investigations to identify root cause(s) and restore customers’ trust in devices.
b- Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.
c- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).
d- Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.

Job Requirements:
a- Fluency (spoken, reading and written proficiency) in English and Arabic
b- A minimum of six months of experience in Customer Service
c- Experience in communicating technical concepts to a non-technical audience

To apply for this job please visit www.amazon.jobs.

Apply Now

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