IT Team Lead Jobs In Dubai | Halian


IT Team Lead Jobs In Dubai | Halian

About the job
  • Responsible for providing routine, technical support and maintenance for desktops, laptops, peripherals, telecom, and network systems including hardware, application software, operating systems, and connectivity.
  • Will be responsible for planning, organizing, and day-to-day supervision of team members, assigning tasks, checking work at frequent intervals, and maintaining schedules.
  • Ensures that all tickets are handled in line with the SLA’s
  • Meet SLA for work client ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
  • Accountable for outstanding customer service to staff and team members
  • Minimum 5 years of experience in Operating systems support, end user device troubleshooting and support
  • BSc. degree in a technical field related to Information Technology
  • Fluent in Arabic (native language) and English
  • Has experience in managing people
  • Has experience in dealing with employees all the way up to C suite level
  • Must have extensive Office 365 experience, all applications, with administration exposure if possible
  • Certification in Microsoft Technologies

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