Retail Indoor Sales Executive Jobs In Sharjah | Careers International

Careers International

Retail Indoor Sales Executive Jobs In Sharjah | Careers International

About the job
  • Maintaining a positive, empathetic, and professional attitude toward customers and ensuring excellence in a customer-facing role
  • Responding promptly to customer inquiries, channeling Service requests to different functions within the company, and ensuring a complete follow-through of the requests till the closure.
  • Manage and maintain Customer interaction Service Levels through Voice (Phone), Email, Chat, and other multi-channel platforms.
  • Communicating with customers, including B2B, and B2C customers through various channels including walk-ins, emails, and voice contact channels
  • Acknowledging and resolving customer complaints and following up the internal departmental Service level agreements for ensuring First Contact Resolution and High Customer Satisfaction standards
  • Graduate and/or Equivalent Education Qualification
  • Knowledge of customer services practices, systems, and processes in different industries
  • Knowledge of relevant computer applications including MS Office Suite
  • Minimum of 2-3 years experience in a Customer Services function in a Telecommunications Operator or a Telecom reseller performing customer services and back office tasks
  • Excellent Interpersonal skills,
  • Able to communicate in English & Arabic Fluently
  • Listening skills, Problem analysis and problem-solving, Attention to detail and accuracy, Data collection and analysis

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