Technical Account Manager Jobs In Ajman | Aiven

• Full Time
• Ajman, UAE
• Posted 1 year ago
• 19000 AED / Month

Aiven

Technical Account Manager Jobs In Ajman | Aiven

About the job

Aiven is a trusted open source data platform for everyone. We are a cast of over 400 ‘Crabs’ with a passion for open-source and a cutting edge tech stack. We take ownership of the problems we solve and act with courage. Openness is our beating heart.It takes an uncommon person to contribute to the common good. Would you like to join our Cast where everyone at every level works side-by-side on making developers’ lives better, and letting them build what matters most?Aiven in a crabshell:

• Our platform delivers reliable and secure data ops
• Global service footprint & support organization
• Security is central to us
• 500+ customers in 60+ countries
• $420M in VC funding
• Our Burrow in Helsinki and hubs in Berlin, Boston, Paris, Singapore, Sydney, Toronto and Tokyo, remote team members employees from all over the world.

We value and celebrate the diversity of our people. We strive every day to build an inclusive work environment where all of us can thrive. We have a journey ahead of us, and are committed to taking that journey towards being a more diverse and inclusive company. Come and read more about us at https://aiven.io/blog/what-is-aiven.The Role:We are looking for a customer-centric Technical Account Manager (TAM) with direct focus on our largest enterprise customers and partners. The TAM is a technical professional who helps optimize Aiven’s customer experience and accelerate time-to-value when using Aiven’s Open Source services. The Aiven TAM acts as a single point of contact, customer advocate and provides direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff. Suitable candidates must have proven experience in the following areas that will be required in their day-to-day job: Apache Kafka, Apache Cassandra, PostgreSQL, MySQL, Elasticsearch, Redis, Influx DB and Grafana . TAMs will also be involved in every stage of enterprise customer/partner development on Aiven. Thus, this will involve meeting with customers/partners on a consistent basis allowing for positive and meaningful customer interaction.The position is full-time and permanent and can be located in one of our office locations or remotely in Europe.What You’ll Do:

• Help customers/partners succeed, building successful relationships during the entire customer journey.
• Develop a deep (and technical) understanding of the customer’s/partner’s business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
• Proactively identify new growth opportunities within the accounts by uncovering customers’ new strategic objectives and help architect these solutions for them.
• Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management and act as an advisor for deployments.
• Be an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership.
• Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
• Extract and maintain account insights and capture in systems of record.
• Participate in sales account planning and support account penetration/pipeline growth strategies.
• Actively contribute to customer/partner stability, enablement, and growth.
• Travel up to 20% of the time.

What We’re Looking For:

• Experience working in technology/software sales, pre-sales or consulting.
• Fluency in one or more programming languages such as Java, Python, Go or Ruby.
• Ability to understand customers’ technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
• Experience implementing proof of concepts as needed, to work with Aiven services in order to address business requirements.
• Knowledgeable of public clouds (AWS, Google or Azure) and in the areas of compute, storage – block and object, networking, and security groups.
• Linux operating system; demonstrable experience using various Linux utilities and tools (installation, securing system, storage, etc.) and a good grasp of networking basics like DNS and VPC.
• A fairly deep conceptual and hands-on understanding of Kafka and at least one of Cassandra or Opensearch (Elasticsearch).
• Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL
• (migration experience from Oracle to PostgreSQL is an asset).
• Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners.
• Attention to detail, good problem solving and project management skills.
• Strong verbal and written communication skills, ability to work well with cross-functional teams.
• Ability to manage multiple projects and tasks, determine project urgency and execute detailed action plans in collaboration with customers.

To apply for this job please visit www.linkedin.com.

Basic Qualifications And Skills:

Sure! Here are some basic qualifications and skills often required for various roles. If you have a specific role in mind, please let me know, and I can tailor the list accordingly.

General Basic Qualifications:

1. Educational Background:
   • High school diploma or equivalent
   • Relevant certifications or degrees (e.g., Bachelor’s degree for many professional roles)
2. Experience:
   • Relevant work experience (varies by role)
   • Internships or volunteer work
3. Technical Skills:
   • Basic computer literacy (e.g., Microsoft Office Suite)
   • Industry-specific software knowledge
4. Communication Skills:
   • Strong verbal and written communication
   • Ability to interact effectively with colleagues and clients
5. Problem-Solving Skills:
   • Analytical thinking
   • Creative approach to challenges
6. Teamwork:
   • Ability to work well in a team environment
   • Collaboration and conflict resolution skills
7. Time Management:
   • Ability to prioritize tasks
   • Meeting deadlines efficiently
8. Adaptability:
   • Flexibility to adjust to changing environments
   • Willingness to learn new skills
9. Customer Service:
   • Strong customer service orientation
   • Empathy and patience in dealing with clients
10. Attention to Detail:
    • Accuracy in completing tasks
    • Thoroughness in work

Specific Skills for Various Roles:

IT and Tech Roles:

• Programming languages (e.g., Python, Java, C++)
• Understanding of network systems
• Cybersecurity knowledge

Administrative Roles:

• Proficiency in office software (e.g., Microsoft Office, Google Workspace)
• Organizational skills
• Administrative support experience

Marketing Roles:

• Knowledge of digital marketing tools (e.g., SEO, SEM)
• Social media management
• Content creation and editing

Finance Roles:

• Knowledge of financial software (e.g., QuickBooks)
• Understanding of financial regulations and standards
• Analytical skills for financial data

Healthcare Roles:

• Relevant certifications (e.g., CPR, nursing license)
• Knowledge of medical terminology
• Patient care skills

If you provide more details about the specific role you’re interested in, I can offer a more targeted list of qualifications and skills.

Download CV: Click Here To Download Cv For Dubai & Across UAE Jobs

Benefits

Benefits offered by employers can vary widely depending on the company, industry, and location. However, here are some common benefits that many employers provide to their employees:

Health and Wellness:

1. Health Insurance:
   • Medical, dental, and vision coverage
   • Prescription drug coverage
2. Wellness Programs:
   • Gym memberships or discounts
   • Mental health support and counseling
   • Wellness incentives (e.g., rewards for meeting fitness goals)
3. Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA):
   • Pre-tax accounts for medical expenses

Financial and Retirement:

1. Retirement Plans:
   • 401(k) or 403(b) plans with employer matching contributions
   • Pension plans
2. Bonuses and Incentives:
   • Performance-based bonuses
   • Profit-sharing plans
   • Stock options or grants
3. Financial Assistance:
   • Tuition reimbursement or education assistance
   • Student loan repayment programs
   • Financial planning services

Work-Life Balance:

1. Paid Time Off (PTO):
   • Vacation days
   • Sick leave
   • Personal days
2. Paid Holidays:
   • Standard holidays (e.g., New Year’s Day, Independence Day, Thanksgiving)
3. Flexible Work Arrangements:
   • Remote work options
   • Flexible scheduling
   • Compressed workweeks

Family and Parenting:

1. Parental Leave:
   • Maternity leave
   • Paternity leave
   • Adoption leave
2. Childcare Support:
   • On-site childcare
   • Childcare subsidies or discounts
3. Family Health Benefits:
   • Health insurance coverage for dependents
   • Dependent care flexible spending accounts

Professional Development:

1. Training and Development Programs:
   • Access to online courses and workshops
   • Leadership training
   • Professional certification support
2. Career Advancement Opportunities:
   • Mentorship programs
   • Internal job postings
   • Career path planning

Additional Perks:

1. Commuter Benefits:
   • Subsidized transportation costs
   • Free parking
2. Employee Discounts:
   • Discounts on company products or services
   • Partnerships with other companies for discounts
3. Other Perks:
   • Company-sponsored events and outings
   • Free or subsidized meals and snacks
   • Wellness rooms or nap pods

These benefits help attract and retain talent, improve employee satisfaction and productivity, and contribute to overall well-being. The specific benefits package can significantly influence a job seeker’s decision to accept a job offer and an employee’s decision to stay with a company.

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Beware Of Fraudsters!

Beware of Fraudsters: Tips to Protect Yourself

Fraudsters are constantly devising new ways to scam individuals and businesses. Here are some tips to protect yourself from becoming a victim of fraud:

1. Protect Your Personal Information:

• Do not share personal details: Be cautious about sharing personal information such as your Social Security number, bank details, and passwords.
• Secure your documents: Keep personal documents in a safe place. Shred any documents with sensitive information before discarding them.

2. Recognize Common Scams:

• Phishing: Be wary of emails or messages that ask for personal information or direct you to a suspicious website.
• Phone Scams: Do not provide personal information over the phone unless you are sure of the caller’s identity.
• Lottery and Prize Scams: If it sounds too good to be true, it probably is. Be skeptical of claims that you have won a prize, especially if you did not enter a contest.
• Impersonation Scams: Be cautious if someone claims to be from a government agency, bank, or other reputable organization and asks for personal information.

3. Secure Your Online Presence:

• Use strong passwords: Create complex passwords and change them regularly. Avoid using the same password for multiple accounts.
• Enable two-factor authentication: This adds an extra layer of security to your online accounts.
• Be cautious online: Avoid clicking on links or downloading attachments from unknown sources.

4. Monitor Your Accounts:

• Regularly check your bank statements: Look for any unauthorized transactions.
• Review your credit report: Regularly check your credit report for any suspicious activity.

5. Stay Informed:

• Educate yourself: Stay updated on the latest scams and fraud tactics.
• Report suspicious activity: If you suspect you have been targeted by a scam, report it to the relevant authorities.

6. Use Security Software:

• Install antivirus software: Ensure your devices are protected against malware and other threats.
• Keep software up-to-date: Regularly update your operating system and software to protect against security vulnerabilities.

7. Be Cautious with Public Wi-Fi:

• Avoid accessing sensitive information: Do not conduct financial transactions or access personal information over public Wi-Fi.
• Use a VPN: A Virtual Private Network (VPN) can help secure your internet connection when using public Wi-Fi.

8. Verify Before Trusting:

• Verify identities: Before providing information or making a transaction, verify the identity of the person or organization.
• Check website security: Look for “https” in the website URL and a padlock icon, indicating the site is secure.

Additional Resources

• Federal Trade Commission (FTC): ftc.gov
• Better Business Bureau (BBB): bbb.org
• Consumer Financial Protection Bureau (CFPB): consumerfinance.gov

By staying vigilant and informed, you can protect yourself from fraudsters and safeguard your personal and financial information.

You Can Also Submit Your CV to the Following Jobs!

• Jobs in Abu Dhabi
• Jobs in Ajman
• Jobs in Al Ain
• Jobs in Dubai
• Jobs in Sharjah
• Jobs in Fujairah
• Jobs in Jebel Ali
• Jobs in Qatar
• Jobs in Ras al-Khaimah
• Jobs in Umm Al Quwain

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