Technical Coordinator Jobs In Dubai | Bayan Medical Company

Bayan Medical Company

Technical Coordinator Jobs In Dubai | Bayan Medical Company

About the job
  • Receive service calls through emails or phone calls and record details in “Repair Request Summary” accurately with the manufacturer, item code, serial number, and hospital (customer). Updates the file from time to time whenever there’s progress.
  • Schedule engineer to attend to received service calls and coordinate with the customer on the proposed schedule and apply for gate pass whenever required.
  • Creates repair costing to be sent to the customer as per the manufacturer’s repair price list. If a price list is not available, arrange export shipment and send the defective item to the manufacturer for inspection and wait for the manufacturer’s repair quote. To create costing based on the manufacturer’s repair quote.
  • Discuss the repair costing with the management then send the quote to the customer accordingly with correct payment & delivery terms.
  • Issuance of backup unit to the customer whenever there’s a defective item with approval from the management. Monitors the issued backup unit and collects when it exceeds 2 weeks from issuance and LPO is still pending.
  • Coordinates/Escalates IT related requests with IT 3rd Party company.
  • Monitoring of registrations and licenses which includes but not limited to: GHQ registration & gate pass application, firewall license, antivirus license, NAS license, AMC with IT 3rd party company, Etisalat Business Quick start and Service team equipment licenses and certifications.
  • Issuance of items to new joiner which includes but not limited to: laptop / desktop, sim card, parking card and tablet.
  • Application of shipment insurance.
  • Procurement of business card for Sales team.
  • Sourcing of any office requirement to be procured which involves price and specification comparison.

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